Aleah Robbins - Operations & Program Management Resume

Professional Summary

Strategic Operations and Program Management leader with 15+ years of experience driving process improvement, cross-functional coordination, and service delivery excellence. Proven track record in managing complex contract lifecycles ($5k–$85k) and high-velocity logistical operations. Expert at navigating ambiguity to build scalable SOPs, manage vendor relationships, and lead diverse teams. Adept at bridging the gap between technical requirements, executive vision, and field execution to achieve operational targets.

Core Google-Aligned Skills

Program & Project Management End-to-end lifecycle management, hand-off standardization, milestone tracking.

Process Improvement Designing scalable SOPs, workflow optimization, operational auditing.

Stakeholder & Partner Operations Technical liaison, relationship management, executive support.

Commercial Operations Contract management, account reconciliation, vendor relations, budget oversight.

Professional Experience

Ravishing Radish Catering

Oct 2021 – Dec 2023

Operations Liaison & Program Lead | Seattle, WA

Process Optimization: Led the "Event Lifecycle Definitions" project, standardizing communication protocols and clarifying ownership across Sales, Planning, Ops, and Warehousing.
Commercial Operations: Orchestrated logistical consultation and account reconciliation for 340+ unique contracts valued up to $85k on rapid-turnaround timelines.
Strategic Leadership: Key member of Company Leadership team; contributed to quarterly vision sessions, goal-setting, and operational audits.
Team Development: Directed 16 direct reports; completed SwiftHR New Manager modules on "Interviewing with Impact" and "Clear & Meaningful Feedback."
Service Delivery: Headed Onsite Culinary Department, developing SOPs that elevated client experience while maintaining strict adherence to budget and profitability targets.

Miere Catering

July 2024 – March 2025

Service Delivery Manager (Independent Events) | WA & OR

End-to-End Logistics: Managed complete event lifecycles for remote projects, ensuring seamless execution and stakeholder satisfaction in dynamic environments.
Client Retention: Built and maintained high-trust relationships with premium clients through personalized service and rapid problem-solving.

Ravishing Radish Catering

Sept 2009 – Oct 2021

Operations Manager | Seattle, WA

Scale & Execution: Directed high-volume logistics (25–400+ guests), balancing complex production timelines with evolving client requirements for a 30-year organization.
Continuous Improvement: Developed and refined workflows to increase team efficiency and service consistency across diverse event categories.
Team Leadership: Trained and mentored service teams in operational standards, safety compliance, and excellence in execution.

Altura Capital

May 2008 – May 2014

Manager Service Liaison / Research Assistant | Remote

Partner Operations: Managed relationships with hedge funds and investment firms to maintain the Altura Capital Emerging Manager Database.
Technical Liaison: Acted as a bridge between financial partners and internal technical/investment teams to improve platform usability and resolve issues.
Analytical Support: Assisted Senior Research Advisor with manager reviews, due diligence calls, and the preparation of data sets for executive publication.

Bet Alef Meditative Synagogue

Feb 2008 – Dec 2008

Administrative Coordinator | Seattle, WA

Office Operations: Managed all reception, event planning, and bookkeeping; utilized QuickBooks to maintain member databases and financial records.

Additional Experience

Onviant – Outbound Lead Qualification UW Bay Laurel Catering – Service Logistics (2,000 guests) Stevens Pass Mountain Resort – Kitchen Manager

Education

University of Washington

B.A. (Honors), Comparative History of Ideas

Class of 2008 | GPA: 3.65

Shoreline Community College

Associates of Arts & Sciences

Class of 2006 | GPA: 3.8